Shipping Policy

Shipping Destinations

We currently ship to all addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland).

Order Processing Time

• All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped.

Shipping Rates and Estimated Delivery Times

We offer the following shipping options:

Standard Shipping[3-5] business days 

Express Shipping[1-2] business days

Customs, Duties, and Taxes

• All prices listed on our website include applicable taxes. No hidden fees or customs duties will apply upon delivery.

• Orders shipped to the UK may be subject to import duties and taxes (including VAT) once a shipment reaches your country. Elowen House is not responsible for these charges if they are applied and are the responsibility of the customer.

 Returns & Refunds Policy

We want you to love your home decor items. However, if you are not entirely satisfied with your purchase, we are here to help.

Right to Cancel (14-Day Cooling-Off Period)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order and request a return within 14 days of receiving your items, for any reason.

Return Conditions

To be eligible for a return, please ensure that:

• The item was received in the last 14 days.

• The item is in its original packaging.

• The item is unused, undamaged, and in the same condition that you received it.

• Note: Fragile decor items must be securely packed to prevent damage during transit.

How to Initiate a Return

1. Contact our customer support team at supportelowenhouse@gmail.com with your order number and the reason for the return.

2. We will provide you with the return shipping address and instructions.

3. Pack the item securely and send it back to us.

Return Shipping Costs

• Customers are responsible for paying the shipping costs for returning items, unless the item arrived damaged or defective.

• We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Damaged or Defective Items

If your home decor item arrives damaged or broken, please contact us immediately at supportelowenhouse@gmail.com with photographic evidence of the damage. We will arrange a replacement or a full refund at no extra cost to you.

Refunds

Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10] business days.

 Contact Us

If you have any questions about our Shipping and Returns Policy, please contact us:

• By email: supportelowenhouse@gmail.com